Terms & Conditions
About Ticket Bookings:
Where is my receipt?
You will receive an email which is your receipt and also gives information and instructions for your visit. If you don’t receive an email, please let us know.
I need to cancel my ticket – what do I do?
If you really can’t make it, you can give your ticket to a friend – we won’t be checking your ID.
But if you do need to cancel you can do so up to 3 days ahead and get a full refund. This gives us time to adjust the rotas and re-open tickets for your slot.
Please note we have to manually refund any payment – we’ll do that as quickly as possible, but Stripe (our payment processor) say it can take 5-10 working days for the refund to appear in your account.
What if I can’t make the time of my booking?
If you need to change the time of your ticket, you’ll need to cancel and re-book. Again, we ask that you give us 3 days notice. There will be no additional charges for this as there are no booking fees.
If on the day you are having problems arriving on time, please give us a call. If it’s possible we’ll accommodate you, but please be aware, it may not be.
About Reward items:
Delivery or Collection
If you buy one or more of our reward items alongside a ticket, you are very welcome to pick these up at the same time as your visit – we will have them put aside for you. Please be aware that if you come at a different time to your ticket slot, it may be difficult for our hosts to serve you – and indeed there may be no-one in.
If you would like your item sent to you, please select the P+P option.
For most items, P+P is by standard Royal Mail 2nd class post or Recorded delivery – it’s up to you whether you want to pay more and have it recorded.
Because of their value, the rare prints will only be sent by Royal Mail Special Delivery. Please note that the P+P options in our shop don’t show Special Delivery as an option. You’ll need to choose one of the two P+P options that show up so we know to post it, and whichever you pick we will still send it Special Delivery. Any questions just ask.
When will my item arrive?
We are sending the rewards out in bulk – like a crowdfunder campaign. We won’t be sending out any items until after the end of the Early Bird ticketing period on 7th August. After that we’ll post out on average once a month.
Refunds and returns
We are selling these items as a way to crowdfund, so we are not offering standard refunds.
If you ask for delivery and the item is broken or damaged in transit let us know and if we can we will replace it, or if that isn’t possible offer an alternative or a refund.
Please be aware these are very limited edition items and we may sell out – so although we will do everything we can, it may not be possible to replace if there are any problems with the post.
What about problems with the post?
We are putting our faith in Royal Mail, and fingers crossed they won’t let us down. For all items we will get a proof of postage.
We want to give you the option to choose to pay for recorded (signed for) or standard delivery. Standard is cheaper, but we can’t see that it has arrived. If you choose recorded we’ll be able to see if it hasn’t arrived, and chase the post office if there is problem.